Question 1

Is Erbay Security licensed to operate in the UAE?

Accepted Answer

Yes. Erbay Security and Logistics LLC holds a valid SIRA (Security Industry Regulatory Agency) license issued by the Dubai Police. SIRA licensing is a legal requirement for all private security operations in Dubai, and all of our personnel operating in the UAE are individually SIRA-registered.

Question 2

Are all shipments insured?

Accepted Answer

Every movement — whether CVIT, air cargo, local transfer, or vault storage — is covered by Lloyd's of London at the full declared value. There are no sub-limits, no value caps, and no exclusions for the categories of goods we handle.

Question 3

Which cities and countries does Erbay operate in?

Accepted Answer

We have own-staff, in-house operations in Istanbul (Turkey), Dubai (UAE), and Hong Kong. Beyond these three hubs, we provide door-to-door service to 35+ export destinations and accept cargo from 42+ import origins through our certified international partner network.

Question 4

What types of goods does Erbay handle?

Accepted Answer

We specialise in cash, gold and precious metals, cut and rough diamonds, finished jewellery, bearer instruments, sensitive documents, luxury goods, and other high-value cargo requiring secure chain-of-custody handling.

Question 5

Does Erbay operate 24/7?

Accepted Answer

Yes. Our operations centers in Istanbul and Dubai run 24 hours a day, 7 days a week. Dispatch, monitoring, and client support are available around the clock.

Question 6

How do I get a quote or make an inquiry?

Accepted Answer

You can contact us through the Request a Service form on our website, by calling our Dubai operations line (+971 4 324 7745), or by emailing info@erbaysecurity.ae. We respond to all inquiries within 24 hours.

Question 7

Can Erbay transport gold and high-value cargo from Dubai to Hong Kong?

Accepted Answer

Yes. The Dubai–Hong Kong corridor is one of our most active routes. We operate door-to-door secure air cargo from DXB to HKG using Emirates, Cathay Pacific, and partner carriers — with own-staff customs clearance at both ends, Lloyd's of London insurance at full declared value, and end-to-end chain of custody. Our Hong Kong office in Kowloon handles final delivery to the trader, vault, or refinery.

Question 8

Do you handle secure cargo between Dubai and Istanbul?

Accepted Answer

Yes. Dubai–Istanbul is our founding corridor. We run daily air cargo capacity on Turkish Airlines, Emirates, and FlyDubai between DXB and IST, with Erbay Güvenlik handling tarmac-to-vault delivery in Turkey and Erbay Security handling DAFZA-side operations in Dubai. CVIT linehaul, customs brokerage, and consolidated freight options are available.

Question 9

Can you arrange secure transport from Dubai to Saudi Arabia (Riyadh, Jeddah, Dammam)?

Accepted Answer

Yes. We operate frequent secure cargo flows between Dubai and Saudi Arabia — including Riyadh (RUH), Jeddah (JED), and Dammam (DMM) — for gold, jewellery, banknotes, and high-value goods. Routes can be flown on Saudia, Emirates, FlyDubai, or moved as cross-border CVIT linehaul through Al Batha / Al Ghuwaifat. SAGIA, ZATCA, and Saudi Customs requirements are handled by our brokerage team.

Question 10

Do you ship gold or precious metals from Dubai to Africa (Harare, Conakry, Lagos, Nairobi, Johannesburg)?

Accepted Answer

Yes. Dubai is one of the largest gateways for African precious metals flows and we operate regular secure cargo on this corridor — Harare (HRE), Conakry (CKY), Lagos (LOS), Nairobi (NBO), Johannesburg (JNB), Accra (ACC) and Bamako (BKO) are routinely served via Emirates, Kenya Airways, Ethiopian Airlines, and Royal Air Maroc with vetted in-country agents handling final delivery, refinery handover, or central bank delivery under documented chain of custody.

Question 11

Can Erbay move secure cargo into Iraq (Baghdad, Erbil, Basra)?

Accepted Answer

Yes. We operate secure air cargo into Baghdad (BGW), Erbil (EBL), and Basra (BSR) primarily on Iraqi Airways, Turkish Airlines, and FlyDubai. Iraq Customs and Central Bank of Iraq documentation is handled by our brokerage team in coordination with our Istanbul HQ. Cross-border road CVIT via Habur is also available for selected goods categories.

Question 12

Do you handle precious cargo between Dubai and Bahrain, Kuwait, Qatar, or Oman?

Accepted Answer

Yes. The intra-Gulf corridor — Manama (BAH), Kuwait City (KWI), Doha (DOH), and Muscat (MCT) — is served either by short-haul air freight (Gulf Air, Qatar Airways, Kuwait Airways, Oman Air, FlyDubai) or by cross-border CVIT through Saudi Arabia where vehicle movement is operationally preferable. GCC customs harmonisation reduces clearance time significantly on this corridor.

Question 13

Can you arrange transport between Dubai and Switzerland (Zurich, Geneva)?

Accepted Answer

Yes. The Dubai–Switzerland corridor — DXB to Zurich (ZRH) and Geneva (GVA) — is a key route for gold refining, watch industry, and vaulting flows. We operate this via Emirates, Swiss International, and Edelweiss with Brink's-style secure ground handling at both ends, Swiss customs brokerage, and direct delivery to Zurich/Geneva freeports and refineries.

Question 14

Do you transport valuables between Dubai and Turkey (Istanbul, Ankara, İzmir, Gaziantep)?

Accepted Answer

Yes. Beyond Istanbul (IST/SAW), we deliver door-to-door across Turkey including Ankara (ESB), İzmir (ADB), Gaziantep (GZT), Adana (ADA), and Kahramanmaraş through our parent company Erbay Güvenlik's nationwide network — all under unified chain of custody and a single Lloyd's of London policy. No third-party handoffs between DXB and final Turkish destination.

Question 15

Can Erbay ship secure cargo from Dubai to Europe (London, Frankfurt, Milan, Paris, Madrid)?

Accepted Answer

Yes. We operate secure air cargo from Dubai to all major European gateways — London (LHR), Frankfurt (FRA), Milan (MXP), Paris (CDG), Madrid (MAD), Antwerp (ANR), Amsterdam (AMS) — on Emirates, Lufthansa, Air France, and KLM. EU customs brokerage, ATA Carnet handling, and bonded warehouse delivery are supported. Antwerp specifically is served for the diamond trade.

Question 16

Do you handle secure cargo between Hong Kong and Mainland China (Shanghai, Shenzhen, Guangzhou)?

Accepted Answer

Yes. From our Hong Kong office we extend secure logistics into Mainland China via the Shenzhen and Guangzhou corridors and onward to Shanghai (PVG), with vetted in-country partners handling China Customs and final delivery. Re-export through HKG bonded warehousing is also available for clients optimising tariff structures.

Question 17

Which airlines does Erbay use for international secure cargo?

Accepted Answer

Our regular carriers include Emirates (EK), Turkish Airlines (TK), FlyDubai (FZ), Air Arabia (G9), Royal Jordanian (RJ), Cathay Pacific (CX), Qatar Airways (QR), Saudia (SV), Lufthansa (LH), and others — selected per route based on frequency, valuables-cargo handling capability, and ground security at origin and destination. Private aviation via Jetex is also available for high-sensitivity shipments.

Question 18

Can you operate door-to-door from any of these origins back into Dubai (import flows)?

Accepted Answer

Yes — every corridor is bidirectional. We accept inbound cargo from 42+ international origins with Dubai Customs and DAFZA bonded clearance handled in-house, vault deposit at our DAFZA facility, or onward CVIT to the consignee anywhere in the UAE.

Question 19

What types of assets does Erbay transport under CVIT?

Accepted Answer

We transport cash, gold and precious metals, cut and rough diamonds, high-value jewellery, bearer instruments, and sensitive documents — anything requiring a secure, insured, chain-of-custody movement within or between Turkey and the UAE.

Question 20

What armored vehicle ratings do you use?

Accepted Answer

Our fleet includes both B6 and B7-rated armored vehicles. The appropriate rating is selected based on cargo value, route risk assessment, and client requirements. All vehicles are equipped with GPS tracking, panic systems, and covert identification.

Question 21

Are CVIT shipments insured?

Accepted Answer

Yes — every CVIT movement is covered by Lloyd's of London at the full declared value of the goods, door-to-door, with no sub-limits or value caps.

Question 22

How quickly can Erbay dispatch a CVIT team?

Accepted Answer

For scheduled runs we require 24 hours notice. For urgent same-hour dispatch we can mobilise from our Istanbul and Dubai hubs within 45 minutes in most cases, subject to crew availability.

Question 23

Does Erbay provide CVIT services outside Dubai and Istanbul?

Accepted Answer

Our own CVIT teams operate within Turkey and the UAE. For international movements, our CVIT service connects directly with our air cargo network, providing seamless secure transport from collection point to final delivery internationally.

Question 24

What backgrounds do Erbay security personnel have?

Accepted Answer

All operatives are recruited from verified military and law enforcement backgrounds across Turkey, UAE, and internationally. Each undergoes multi-stage screening including criminal record checks, financial history review, and psychometric assessment before deployment.

Question 25

Can Erbay provide security for one-off events as well as ongoing assignments?

Accepted Answer

Yes. We deploy dedicated teams for both single-event engagements (exhibitions, product launches, executive visits) and long-term on-site assignments at corporate headquarters, retail locations, and critical infrastructure.

Question 26

Do your security personnel speak multiple languages?

Accepted Answer

Our teams include multilingual operatives fluent in Arabic, Turkish, English, and a range of other languages, allowing seamless integration into international corporate environments.

Question 27

How is the deployment size determined?

Accepted Answer

We conduct a site vulnerability assessment before every deployment. The number of operatives, their positioning, and their equipment are determined by the physical layout, visitor profile, operating hours, and threat level specific to your premises.

Question 28

Are your security operations SIRA licensed in Dubai?

Accepted Answer

Yes. Erbay Security and Logistics LLC holds a valid SIRA (Security Industry Regulatory Agency) license, which is a legal requirement for all security operations in Dubai. All personnel operating in the UAE are individually SIRA-registered.

Question 29

What is the difference between door-to-door and door-to-airport service?

Accepted Answer

Door-to-door means we collect from your premises and deliver directly to the recipient's address at the destination — handled entirely by Erbay or our certified partners. Door-to-airport means we handle everything up to the destination airport, where the recipient collects from the cargo terminal.

Question 30

Which destinations does Erbay serve for air cargo?

Accepted Answer

We export to 35+ destinations and import from 42+ origins including Singapore, Hong Kong, London, Zurich, Los Angeles, Toronto, Sydney, Mumbai, Riyadh, and across Europe, Asia, and the Americas. Full door-to-door is available at our key partner network locations.

Question 31

Does Erbay handle customs clearance in-house?

Accepted Answer

Yes — we handle customs clearance in-house at both Dubai Airport Freezone (DAFZA) and Istanbul cargo terminals. No third-party broker is involved, which eliminates handover risk and reduces clearance time.

Question 32

What types of goods can be shipped via air cargo?

Accepted Answer

We specialise in gold and precious metals, cut and rough diamonds, jewellery, currency, bearer instruments, and sensitive high-value cargo. We are fully IATA-registered and handle all associated documentation including CITES permits, ATA carnets, and dangerous goods declarations.

Question 33

Is air cargo covered by insurance?

Accepted Answer

Yes — every shipment is covered by Lloyd's of London at the full declared value, from collection to final delivery, regardless of how many legs or partner handoffs are involved.

Question 34

How quickly can Erbay dispatch a local secure transfer?

Accepted Answer

For same-hour dispatch, we can typically mobilise within 45 minutes from our Istanbul or Dubai hub. Pre-scheduled transfers with 24 hours' notice are available with guaranteed time slots.

Question 35

What vehicles does Erbay use for local secure transfers?

Accepted Answer

We use B6/B7-rated armored vehicles with licensed security personnel for all secure transfer operations. Every movement is conducted with full asset protection from collection point to final delivery.

Question 36

Can Erbay handle transfers between Istanbul and Dubai?

Accepted Answer

Local secure transfers cover movements within Turkey and within the UAE respectively. For cross-border or international movements between Istanbul and Dubai, this is handled by our Air Cargo & International Logistics service, which includes tarmac supervision and customs clearance at both hubs.

Question 37

Are there minimum or maximum value limits for local transfers?

Accepted Answer

There are no minimum value limits. For very high-value loads, we conduct a route risk assessment and may deploy additional security resources. Our Lloyd's of London policy covers the full declared value regardless of amount.

Question 38

Can transfers be arranged outside business hours?

Accepted Answer

Yes — our dispatch operations run 24/7 from both Istanbul and Dubai. After-hours and weekend transfers are available and are priced accordingly.

Question 39

Where are Erbay's vault facilities located?

Accepted Answer

We operate high-security vault facilities in both Istanbul and Dubai, purpose-built for high-value asset storage with full biometric access control and climate regulation. Contact us to discuss your storage requirements and we will confirm the appropriate facility.

Question 40

What access controls protect the vault?

Accepted Answer

Access requires multi-factor biometric authentication — fingerprint scanning combined with PIN. No single-factor access is permitted under any circumstances. All access events are logged, time-stamped, and reported to the asset owner.

Question 41

Can Erbay pack goods for international shipment from the vault?

Accepted Answer

Yes — vault storage and secure packing are offered as a single integrated service. We use tamper-evident, serially numbered bags and hard cases, with full photographic inventory created at the point of sealing. Packed goods can be dispatched directly into our air cargo network.

Question 42

What is the minimum storage period?

Accepted Answer

We accommodate both short-term storage (overnight or for the duration of a trade show) and long-term institutional storage arrangements. There is no fixed minimum term — contact us to discuss your requirements.

Question 43

Are stored assets insured?

Accepted Answer

Yes — assets stored in our vault facilities are covered by Lloyd's of London at their full declared value throughout the storage period.

Question 44

What types of businesses does Erbay's consultancy serve?

Accepted Answer

We advise jewellers, gold refineries, precious metals traders, financial institutions, freight forwarders, and retail businesses entering or expanding operations in the UAE or Turkish markets. Our guidance is practical and operationally grounded — not theoretical.

Question 45

Can Erbay help with AML/CFT compliance programmes?

Accepted Answer

Yes — we design and document tailored AML/CFT and KYC programmes meeting UAE Federal Law No. 20/2018, CBUAE, SIRA, MASAK (Turkey), and FATF requirements. We also provide hands-on support during rollout including staff briefings and template documentation.

Question 46

Does Erbay advise on customs and documentation requirements?

Accepted Answer

Yes — we map the exact documentation required for your goods and destinations: customs declarations, CITES permits, ATA carnets, dangerous goods declarations, and destination-country import licences. We have active, current knowledge of both UAE and Turkish customs frameworks.

Question 47

Are consultancy engagements confidential?

Accepted Answer

All engagements are conducted under NDA. Client findings, internal data, and documentation are never referenced externally or shared with third parties under any circumstances.

Question 48

How does a consultancy engagement begin?

Accepted Answer

We start with a Trade & Operations Assessment — a structured review of your current operations, regulatory exposure, and documentation gaps — delivered as a written findings report with prioritised recommendations. From there, we scope a programme of work based on your specific needs.

Question 49

Which jewelry fairs does Erbay have experience with?

Accepted Answer

We work regularly with exhibitors at the Istanbul Jewelry Show (İstanbul Kuyumculuk Fuarı), Dubai Jewelry Show, and Vicenzaoro. Our teams have deep operational familiarity with the venue layouts, customs procedures, and logistics timelines specific to these events.

Question 50

How far in advance should we engage Erbay for trade show security?

Accepted Answer

We recommend engaging us 4–6 weeks before the fair. This allows time for inventory coordination, customs documentation, transport scheduling, insurance arrangement, and team briefing. For major seasonal fairs, some clients book 3–4 months in advance.

Question 51

What happens to goods overnight during a multi-day fair?

Accepted Answer

We offer overnight vault storage either at our Istanbul or Dubai facilities, or at secure on-site storage if available at the venue. Goods are sealed and documented at the close of each day and released only to authorised personnel the following morning.

Question 52

Does Erbay handle customs clearance for fair inventory?

Accepted Answer

Yes — our in-house customs brokerage team manages all import and export documentation for fair inventory, including temporary import (ATA carnet) procedures, CITES permits for certain materials, and re-export paperwork after the fair.

Question 53

Can Erbay arrange insurance for goods on display at the fair?

Accepted Answer

Yes — we coordinate full event insurance through Lloyd's-backed underwriters covering the declared value of goods from collection through to return delivery, including the exhibition period itself.

Question 54

Why does Erbay handle customs brokerage in-house rather than using a third-party?

Accepted Answer

For precious cargo, passing through a third-party broker creates an unnecessary chain-of-custody gap — goods change hands, documentation can be mishandled, and clearance delays extend dwell time at the airport. Our in-house capability eliminates all of this and integrates directly with our CVIT and air cargo operations.

Question 55

Which jurisdictions does Erbay clear customs in?

Accepted Answer

We hold in-house licensed brokerage capability at Dubai Airport Freezone (DAFZA), Istanbul cargo terminals, and Hong Kong. For other destinations, our air cargo partner network handles clearance to the same documentation standards.

Question 56

Can Erbay handle CITES documentation for restricted materials?

Accepted Answer

Yes — our brokers manage CITES permits for materials that require them, including certain protected species derivatives used in jewellery and luxury goods. We also handle ATA carnets for temporary imports and dangerous goods declarations where applicable.

Question 57

How does Erbay classify goods for customs purposes?

Accepted Answer

We have specialist knowledge of HS tariff codes for precious metals, gemstones, jewellery, currency, and related high-value categories. Correct classification is critical for duty calculation and regulatory compliance — we review and advise on classification as part of every pre-shipment check.

Question 58

What documentation does the client receive after customs clearance?

Accepted Answer

We provide a complete clearance package: customs declarations, duty receipts, permits, certificates of origin, and all correspondence with customs authorities. This forms a comprehensive, dispute-proof import/export record for your files.

Question 59

When would a client need a charter flight rather than scheduled cargo?

Accepted Answer

Charter is typically chosen for urgent movements that cannot wait for the next available scheduled flight, cargo that cannot be carried on commercial airlines (size, weight, or regulatory reasons), routes with no direct scheduled freight service, or situations where maximum discretion and chain of custody control are required.

Question 60

How quickly can Erbay arrange a charter?

Accepted Answer

For urgent situations we can typically confirm an aircraft and ground plan within a few hours, subject to aircraft availability and route clearances. Standard charter planning with 24–48 hours lead time is preferred.

Question 61

Can Erbay arrange charters from any location?

Accepted Answer

We can coordinate charter departures from any location where we have ground presence or can deploy a team — including Istanbul, Dubai, Hong Kong, and other locations on request. Contact us to discuss your specific origin and destination.

Question 62

Is charter cargo insured the same as air cargo?

Accepted Answer

Yes — every charter movement is covered by Lloyd's of London at the full declared cargo value, from collection through to final delivery, regardless of the aircraft operator used.

Question 63

What types of cargo can be moved by charter?

Accepted Answer

We handle all types of high-value cargo including gold bullion, diamonds, jewellery, currency, bearer instruments, and sensitive commercial goods. We manage all required documentation including dangerous goods declarations, CITES permits, and destination-country import clearances.

Frequently Asked Questions

General Questions