Dubai+971 4 324 7745İstanbul+90 850 800 30 00info@erbaysecurity.ae
Air Cargo

Air Cargo & International Logistics

From our three international hubs to anywhere in the world — door to door or door to airport

Air Cargo & International Logistics

Overview

Erbay is a fully IATA-registered cargo agent operating export and import hubs in Istanbul, Dubai Airport Freezone (DAFZA), and Hong Kong. From any hub we can deliver door-to-door within Turkey, the UAE, and the wider region, door-to-airport to any destination worldwide, and full door-to-door through our vetted partner network across 35+ key trade destinations including Singapore, Hong Kong, London, Zurich, Los Angeles, Toronto, Sydney, Mumbai, and Riyadh. On the import side we receive cargo from 42+ origins across South America, Africa, Asia, Europe, and North America. All hubs offer full customs clearance in-house — no third-party broker required. Every movement is covered by Lloyd's of London insurance and supported by end-to-end chain-of-custody documentation.

Key Features

Door-to-door: UAE & Turkey
Door-to-airport: worldwide
DTD via partners: 35+ locations
Customs clearance DXB & IST
Tarmac supervision DXB & IST
Import from 42+ origins
Full chain-of-custody docs
Lloyd's of London insured

Our Procedures

01
Pre-Shipment Planning
We determine the optimal service level for your destination — direct DTD, partner DTD, or DTA — and coordinate customs pre-clearance, insurance, and secure slot booking with airline cargo handlers.
02
Tarmac Supervision
Our operatives are present throughout loading and unloading at Istanbul cargo terminals and Dubai International Airport, maintaining unbroken chain of custody at every handoff point.
03
Customs Clearance & Documentation
In-house customs clearance at both Istanbul and Dubai (DAFZA). We manage CITES documentation, ATA carnets, dangerous goods declarations, and all destination-country import/export permits.
04
Last-Mile Delivery
For door-to-door shipments, secure delivery is made by our own teams in UAE and Turkey, or by our certified partner network at 35+ international destinations.

Security Measures

Chain of Custody
End-to-end documentation with digital signatures, photograph records, and immutable audit trail from first collection to final delivery — regardless of how many hubs or partners the shipment passes through.
Lloyd's Insurance
Comprehensive global insurance through Lloyd's of London syndicate covering the full declared value of goods in transit on every movement.
Partner Vetting
All international ground handling and logistics partners undergo Erbay's vendor certification process before inclusion in our network. Standards are non-negotiable.

Frequently Asked Questions

Door-to-door means we collect from your premises and deliver directly to the recipient's address at the destination — handled entirely by Erbay or our certified partners. Door-to-airport means we handle everything up to the destination airport, where the recipient collects from the cargo terminal.

We export to 35+ destinations and import from 42+ origins including Singapore, Hong Kong, London, Zurich, Los Angeles, Toronto, Sydney, Mumbai, Riyadh, and across Europe, Asia, and the Americas. Full door-to-door is available at our key partner network locations.

Yes — we handle customs clearance in-house at both Dubai Airport Freezone (DAFZA) and Istanbul cargo terminals. No third-party broker is involved, which eliminates handover risk and reduces clearance time.

We specialise in gold and precious metals, cut and rough diamonds, jewellery, currency, bearer instruments, and sensitive high-value cargo. We are fully IATA-registered and handle all associated documentation including CITES permits, ATA carnets, and dangerous goods declarations.

Yes — every shipment is covered by Lloyd's of London at the full declared value, from collection to final delivery, regardless of how many legs or partner handoffs are involved.

Request This Service

Lloyd's of London insured
24/7 operations center
Dubai-based response team

Related Services