Dubai+971 4 324 7745İstanbul+90 850 800 30 00info@erbaysecurity.ae
Customs Brokerage

Customs Brokerage Services

Seamless customs clearance for high-value cargo — Dubai, Istanbul, and Hong Kong

Customs Brokerage Services

Overview

Erbay operates its own licensed customs brokerage capability across all three of its hubs — Dubai Airport Freezone (DAFZA), Istanbul cargo terminals, and Hong Kong. We handle customs declarations, tariff classification, import/export permits, CITES documentation, ATA carnets, and all destination-country regulatory filings in-house, eliminating the delays and chain-of-custody risks that arise when precious cargo passes through third-party brokers. Our brokerage team works hand-in-glove with our CVIT, air cargo, and vault operations, so shipments clear customs and move directly into secure transport or storage — without unnecessary dwell time or additional handover points. Whether you are importing gold bullion into the UAE, exporting certified diamonds from Turkey, or transiting high-value cargo through Hong Kong, our brokers ensure every document is accurate, every permit is in place, and every shipment moves on schedule.

Key Features

In-house licensed brokers — DXB, IST, HKG
UAE Federal Customs & DAFZA clearance
Turkish Customs (Gümrük) declarations
Hong Kong import/export permits
CITES & ATA carnet handling
Tariff classification advisory
Precious metals & jewelry specialist
Integrated with CVIT & air cargo ops

Our Procedures

01
Pre-Shipment Documentation Review
We review all commercial invoices, certificates of origin, assay reports, and permits before the shipment moves — identifying and resolving any documentation gaps before they become delays at the border.
02
Customs Declaration & Filing
Our licensed brokers file declarations directly with UAE Federal Customs (or DAFZA customs authority), Turkish Customs Administration, or Hong Kong Customs and Excise — whichever jurisdiction applies — ensuring correct tariff codes, valuations, and duty calculations.
03
Clearance & Handover
Once cleared, cargo is handed directly into our secure transport or vault operations with no third-party gap in custody. All clearance documentation is issued to the client as a complete record.

Security Measures

No Third-Party Brokers
Precious cargo never passes through external brokerage hands. Our in-house capability eliminates a critical chain-of-custody gap common in the industry.
Regulatory Currency
Our brokers maintain active, current licensing and training across UAE, Turkish, and Hong Kong customs frameworks — including frequent regulatory changes affecting gold, diamonds, and currency.
End-to-End Audit Trail
Every customs filing, permit, and clearance document is logged in our operations system and provided to the client — forming a complete, dispute-proof import/export record.

Frequently Asked Questions

For precious cargo, passing through a third-party broker creates an unnecessary chain-of-custody gap — goods change hands, documentation can be mishandled, and clearance delays extend dwell time at the airport. Our in-house capability eliminates all of this and integrates directly with our CVIT and air cargo operations.

We hold in-house licensed brokerage capability at Dubai Airport Freezone (DAFZA), Istanbul cargo terminals, and Hong Kong. For other destinations, our air cargo partner network handles clearance to the same documentation standards.

Yes — our brokers manage CITES permits for materials that require them, including certain protected species derivatives used in jewellery and luxury goods. We also handle ATA carnets for temporary imports and dangerous goods declarations where applicable.

We have specialist knowledge of HS tariff codes for precious metals, gemstones, jewellery, currency, and related high-value categories. Correct classification is critical for duty calculation and regulatory compliance — we review and advise on classification as part of every pre-shipment check.

We provide a complete clearance package: customs declarations, duty receipts, permits, certificates of origin, and all correspondence with customs authorities. This forms a comprehensive, dispute-proof import/export record for your files.

Request This Service

In-house licensed brokers — no third parties
Dubai, Istanbul & Hong Kong clearance
End-to-end audit trail provided